About MyCreditz

What is MyCreditz Cashback?

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MyCeditz Cashback is powered by Paymi, a Canadian cashback rewards platform that uses card-linking technology to automatically reward you for your everyday purchases at over 70 retailers.

Who can join?

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Anyone in Canada can join to earn cashback, and it's completely free!

Does it cost money to join & use the platform?

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No! Signing up and using the platform is completely free.

Can I receive money for referring someone?

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Yes! You can receive $5.00 for every friend you refer*. Share the referral code located in your wallet to get started.

*For you to receive your referral bonus, the referred user must create an account using your unique referral code, link a card to their account and earn their first cashback reward.

What does MyCreditz do with any data thats collected?

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MyCreditz Cashback (powered by Paymi) database analyzes read-only transaction data to provide valuable insights to merchant partners so they can use it to enhance customer engagement and loyalty.

What's the benefit for brands and retailers to join MyCreditz Cashback?

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Leading brands across the country partner with Paymi Platforms because it offers them a unique opportunity to gain access to a large, diverse Canadian user base that will help them expand their reach, attract new customers, and enhance loyalty. Paymi also provides valuable insights to merchant partners so they can use it to enhance customer engagement and loyalty.

Linking Your Credit & Debit Cards

What Banks/ Financial Institutions does MyCreditz Cashback support?

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Paymi Platforms currently support the following Canadian financial institutions:
• CIBC (our proud partner)
• Bank of Montreal
• American Express
• RBC
• Scotiabank
• TD Bank
• Meridian
• Tangerine
• Simplii Financial
• HSBC Bank
• Desjardins
• National Bank
• ATB Financial
• Laurentian Bank
• Canadian Tire Bank
• Coast Capital Savings
• Vancity.

If you don't see your bank on this list, you may not be able to link your credit or debit card to your account at this time.

Why do I need to link a card to my account?

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We use auto-validation to identify when you've made a qualifying purchase at participating retailer with a linked card. This allows you to shop in-store or online with any of your debit or credit cards from 17 trusted Canadian banks to automatically earn cashback on your everyday purchases.

How do I link my debit and credit cards to my account?

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If you already have an account, you can link a card in your settings under "Linked Cards". Once you select a bank, you will be prompted to securely log into your online banking using your online banking credentials.

Why do my cards unlink?

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Re-linking may be necessary due to your bank's security protocols to keep your information safe. Check your account connection weekly in your account settings.

Here other common reasons why unlinking happens:

1. When logging into your secure online banking, you may be asked a security question. These will typically expire after one session, often when you exit the browser. When sessions expire, this causes unlinking and prompts to relink.
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2. There may be a prompt on the bank's app or website that you have to respond to.

3. Your cards have been replaced and are no longer up-to-date.

My linked card keeps unlinking (Multi-Factor Authentication Issue)

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If you have successfully linked your card but it keeps unlinking every few minutes, it's usually due to a Multi-Factor Authentication (MFA) issue. Multi-Factor Authentication (MFA), also known as Two-Factor Authentication, is implemented by your bank to protect your information.

Here are some troubleshooting measures:

1. Temporarily remove the Multi-Factor Authentication setting in your bank app while you link the account to MyCreditz Cashback.

2. Relink your cards periodically, as Multi-Factor Authentication security questions rotate and can cause unlinking.

I forgot my online banking username or password.

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If you forget your online banking credentials, contact your financial institution to reset your username or password.

Can I link my cards from multiple financial institutions to my account?

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Yes! There is no limit to tye number of credit or debit cards you can link from multiple financial institutions. If you already have an account, you can link more cards in your settings under "Linked Cards".

How do I link all my credit and debit cards from the same bank?

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When you link your cards through secure online banking, you are effectively linking all of the cards associated with that account.

I have a joint bank account. Will I receive money on each of the cards attached to my account?

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Yes! When you link your cards through secure online banking, you are effectively linking all of the cards associated with that account, including any sister cards.

Why is my bank experiencing connectivity issues?

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Here are some common reasons why you may be having issues linking your cards:

1. Ongoing Improvements to Your Bank's Online Banking Website or App: This requires Flinks or Yodlee to build support for these new features. Improvements are usually resolved within a matter of days, but if the connectivity issues persist, there may be a larger issue at hand.

2. Changes to Your Bank's Internal Systems: Banks may undergo changes to their internal systems, which can temporarily block Flinks or Yodlee from syncing transactions.

3. Multi-Factor Authentication (MFA): If you're constantly being asked to re-link your card, it may be that your bank utilizes security questions as a form of MFA, which expires after a session. A session typically ends after exiting the app, prompting you to repeat the linking process.

Common Card Linking Error Messages

"Invalid Credentials"

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Commonly occurs when:
• A space was entered after your card number or username.
• There are current connectivity delays with your bank.
• Your card has been replaced.
• The information you're entering doesn't match your current online banking credentials.
• Recent changes were made to your online banking login that are not supported by our service provider.

If your card was replaced:
Unlink the account then add it back.
1. Settings > Linked Cards > Dropdown Arrow > Unlink Account
2. Relink the account: Settings > Linked Cards > Connect a Bank

"Try Connecting a Different Account"

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Commonly occurs when our API providers are experiencing a temporary network delay with your bank. Once the issue is resolved, you'll be able to link the account with no problems. You may try again in a few hours.

"Not Authorized for Online Use"

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Commonly occurs when there is a notice waiting for your response in your online banking portal. This could be security verification questions, dismissing new service agreements, or promotions. Once you clear these out, you should be able to link your card to MyCreditz Cashback!

"There is an issue." or Invalid"

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This is usually a result of prolonged inactivity. You will need to completely unlink and relink this account again.

Getting Paid


I didn't receive cashback for my purchase.

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Depending on the merchant, It can take anywhere from 3 to 90 days to see the cashback rewards in MyCreditz Cashback wallet.

Be sure to review the offer details to ensure your purchase qualifies for cashback.

Sometimes there are delays in our auto-validation system used to automatically issue cashback for a qualifying purchase. If its been more than 2 weeks and you haven't yet received your cashback for a card linked purchase, try unlinking then relinking your linked cards. Often this will resolve missing cashback on its own. If that doesn't resolve the issue, please reach out to our Help Desk with a photo or screenshot of your receipt and the purchase date.

How can I withdraw my cashback balance?

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Under settings you can access your Wallet and select the 'Redeem Now' button. If your balance is over $2.00, you’ll receive an Interac e-Transfer to your email in the amount of your cashback balance. If your cashback balance is under $25.00, a $1.50 Interac fee will apply.

Will I still receive store loyalty points?

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Yes! You will receive your cashback from MyCreditz on top of any loyalty points you receive through the merchant.

Will I still receive cashback that my credit and debit cards offer?

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Yes! You will receive your cashback from MyCreditz on top of any cashback you receive through your credit and debit cards.

What happens if I return something that gave me cashback?

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MyCreditz Cashback will automatically remove the amount of cashback you originally received on the purchase you returned. If you only return a portion of your total purchase you will still receive cashback on the rest of the purchase you have not returned.

How long does it take to see cashback in my wallet?

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If your purchase meets the criteria, cashback will appear in your MyCreditz Cashback wallet within 7 to 10 business days after the purchase date, unless stated otherwise in the offer details. Some retailers may not release cashback until the return window passes, in which case it could take up to 90 days for cashback to appear in your wallet.

Be sure to review the offer details to ensure your purchase qualifies for cashback.

What are the Card-Linked Offers vs Tap to Activate Offers?

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Card-linked offers are triggered when you shop at a participating retailer with a linked card (in-store or online). Our auto-validation system uses read-only transaction data to identify when you've made a qualifying purchase at a participating retailer. Cashback is then automatically added to your Paymi wallet.

Click to activate offers are exclusive to online shopping and require you to shop through the "Activate Now" button on the offer details page in order to receive cashback. Selecting the "Activate Now" button creates a shopping trip that allows MyCreditz Cashback to reward you with cashback after you complete your purchase.

Be sure to review the offer details to ensure your purchase qualifies for cashback. Offer Terms & Conditions can be found on the offer details page of every offer when you select the "Offer Details" button on an offer card.

Your Account

How can I update my email?

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You may update your email address in your account Settings under Profile.

How can I update my password?

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You may update your password in your account Settings under Profile.

How can I access my account?

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Access your MyCreditz account in any web browser by logging in here. You can find a link to sign in to your MyCreditz portal or at www.mycreditz.com.

How can I unsubscribe from emails?

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Option 1: You can use the "unsubscribe" button at the bottom of any MyCreditz Cashback email you receiveorin your account Settings under Profile in the Notification section of the page.

Security & Privacy

What personal information does MyCreditz Cashback ask for during registration?

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To maximize your earnings and personalize your experience, MyCreditz Cashback will ask you to enter your name, gender, date of birth and postal code.

Why does MyCreditz Cashback ask me to enter my online banking username and password?

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We use auto-validation to identify when you've made a qualifying purchase at participating retailer with a linked card. This allows you to shop in-store or online with any of your debit or credit cards from 17 trusted Canadian banks to automatically earn cashback on your everyday purchases.

What information does MyCreditz Cashback see from my linked cards?

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We receive read-only transaction-level data so that our auto-validation system can identify when you've made a qualifying purchase at participating retailer, and automatically reward you with cashback.

Does MyCreditz Cashback receive my online banking login credentials?

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No, we never have access to your online banking login credentials. Card linking is done directly through your bank.

Can MyCreditz Cashback take money out of my bank account?

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No, we do not have access to deposit or withdraw money from your bank account. This is why you receive your cashback through an Interac e-Transfer®.

What security protocols are in place to protect my bank information?

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MyCreditz Cashback is powered by Paymi, who is trusted across Canada to connect to 17 Canadian financial institutions using 256-bit bank-level encryption to ensure your personal information is always safe. Paymi is partnered with CIBC to uphold the highest security standards in safeguarding your information.

Still have questions?
Contact us to learn more.

Contact Us